most asked questions

FAQs

1. How long will it take before I receive my order?

Our typical delivery times are 1-4 business days.

You will receive an order confirmation email as soon as you have placed your order. You will receive another email with a tracking number as soon as the order has been shipped.

2. Can I return my item?

At Arouvé, we offer all customers a 14-day return policy.

We do not accept returns if:

  • The goods are used or appear to have been used.
  • The 14-day return period has expired.
  • The goods are not packaged properly.
  • The goods have been exposed to smoke or other odors and substances.
  • The goods are not the original ones we sent to you.

Buyer covers the costs, Contact us if you want a refund.

3. Haven't received an order confirmation?

Check your spam folder, no emails there?

Please contact us so we can confirm it :)

4. Are you on social media?

Yes, we are. Stay updated on our tik tok and instagram by following us :)

instagram: Arouve.official

tik tok: arouve.clothing

5. Not the questions I was looking for?

Do not hesitate to contact us and we will answer all your questions.