most asked questions
FAQs
1. How long will it take before I receive my order?
Our typical delivery times are 1-4 business days.
You will receive an order confirmation email as soon as you have placed your order. You will receive another email with a tracking number as soon as the order has been shipped.
2. Can I return my item?
At Arouvé, we offer all customers a 14-day return policy.
We do not accept returns if:
- The goods are used or appear to have been used.
- The 14-day return period has expired.
- The goods are not packaged properly.
- The goods have been exposed to smoke or other odors and substances.
- The goods are not the original ones we sent to you.
Buyer covers the costs, Contact us if you want a refund.
3. Haven't received an order confirmation?
Check your spam folder, no emails there?
Please contact us so we can confirm it :)
4. Are you on social media?
Yes, we are. Stay updated on our tik tok and instagram by following us :)
instagram: Arouve.official
tik tok: arouve.clothing
5. Not the questions I was looking for?
Do not hesitate to contact us and we will answer all your questions.